Help
Welcome to our Help and Contact Us area. You should be able to find the answers to most of your questions quickly and easily from here... just click on a topic or look in our Frequently Asked Questions.
If you can't find the answer to your question, you can call or email Customer Services. See the contact us page for all contact details.
We currently offer free UK Standard Delivery on orders over £75.
| Destination | Standard Delivery (Order before noon GMT) | Cost |
|---|---|---|
| United Kingdom (excluding Channel Islands & BFPO addresses) |
up to 4 working days | £4 |
| Northern Ireland and AB Postcodes | up to 7 working days | £4 |
| Highlands and Islands | up to 7 working days | £4 |
OTHER INFORMATION
Please note, we are unable to change your delivery address once an order has been placed.
Unfortunately, at this time, we do not ship to the Channel Islands & BFPO addresses.
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
29th March 2013 - Good Friday
1st April 2013 - Easter Monday
6th May 2013 - Early May Bank Holiday
27th May 2013 - Spring Bank Holiday
26th August 2013 - Summer Bank Holiday
25th December 2013 - Christmas Day
26th December 2013 - Boxing Day
WHEN WE DELIVER
Our couriers typically deliver Monday to Friday, 8am - 7pm (please note Saturday and Sunday are not classed as working days).
A signature is requested upon delivery. If you're not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
If you have any questions related to your delivery please contact Customer Services.
For full details please read our Terms & Conditions.
Choose your delivery day at checkout!
For next working day delivery, you must place your order before 6pm Monday - Friday, or before 2pm on Sunday (GMT)
| Destination | Nominated Day Delivery | Cost |
|---|---|---|
| United Kingdom (excluding Channel Islands & BFPO addresses) |
Delivery on selected day or next working day when ordered before 6pm Monday - Friday, or before 2pm on Sunday (GMT). | £5 Mon - Fri £7.50 Sat |
| Northern Ireland and AB Postcodes | The next working day after the Nominated Day | £5 Mon - Fri £7.50 Sat |
| Highlands and Islands | Up to 7 working days after the nominated day | £5 Mon - Fri £7.50 Sat |
OTHER INFORMATION:
Deliveries to Northern Ireland and the Highlands and Islands will not arrive on your nominated day.
BT and AB postcodes will arrive on the following working day to the nominated day.
Highlands and Islands deliveries will arrive within 7 working days after the nominated day.
Please note, we are unable to change your delivery address once an order has been placed.
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below:
- 2nd January - New Year's Day
- 6th April - Good Friday
- 9th April - Easter Monday
- 7th May - Early May Bank Holiday
- 4th June - Spring Bank Holiday
- 5th June - Queens Diamond Jubilee
- 27th August - Summer Bank Holiday
- 25th December - Christmas Day
- 26th December - Boxing Day
MOBILE TEXT UPDATES
You can also select to receive mobile updates on the progress of your delivery by entering your mobile number at checkout. On the day before delivery, our couriers will text you to advise an approximate time for when they will be delivering your order. If you wish to change this delivery day, please follow the instructions on the text. They will then send a text on the day of delivery confirming the delivery time.
WHEN WE DELIVER
Our couriers typically deliver Monday to Friday, 8am - 7pm (please note Saturday and Sunday are not classed as working days). A signature is requested upon delivery. If you’re not in when our couriers first try to deliver and they cannot find a safe place to leave your parcel, they will leave a card and then attempt to deliver it two more times over the next working days. Follow the instructions on the card left by the courier to arrange a redelivery of your order. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.
Please allow 6 working days before querying your order.
If you have any questions related to your delivery please contact Customer Services.
For full details please read our Terms & Conditions.
NEW! You can now order products online and collect them from Topman stores for just £2.
Simply select 'collect from store' at checkout and choose your nearest participating store. You can collect your order from most UK Topman and Outfit stores.
* Excludes Northern Ireland, the Republic of Ireland and some areas of the Highlands
How does it work?
1. Choose a store
Use the store finder to find your nearest participating store.
Order by 6pm (weekdays) or 2pm (Sunday) for next day delivery.
2. We'll email you
We'll send you an email when your order is ready to collect.
3. Collect from store
Come into store to collect your order.
Simply bring your confirmation email and the card you paid with.
When do I have to order for next day delivery?
Next day delivery (via collect from store) is available on Monday to Friday and on Sunday.
Orders placed on Saturday will be delivered on the following Monday.
Monday to Friday - place your order by 6pm for next day delivery
Saturday - next day delivery is not available; orders will be delivered on Monday
Sunday - place your order by 2pm for next day delivery
What is the collect from store returns policy?
We have the same returns policy for collect from store as in-store returns.
You can return your order within 28 days or receipt.
Please note this date begins on the date that we send you an order dispatch.
We currently offer free Worldwide Standard Delivery on orders over £100.
We now deliver to over 100 countries around the world! If you can't find the country you live in on the drop down within our site selector tool at the top of the site, it unfortunately means that we do not deliver to where you live right now. We are adding new delivery destinations all the time so make sure you check back soon.
NEW! We’ve just launched a brand new Tracked and Faster delivery service. Simply select your country from the drop-down menu below to find out your new shipping date – and don’t forget to select Tracked and Faster at checkout!
CHOOSE YOUR COUNTRY
-
China
Standard Delivery
Up to 9 Working Days
Order by 8pm (CST)
£10.50
Tracked and Faster
Up to 6 Working Days
Order by 8pm (CST)
£20.00
To track your order you’ll need the tracking number that we sent to you in your despatch confirmation email.
UK CUSTOMERS
• Standard Deliveries: visit Hermes Europe and enter your tracking code when prompted.
• Nominated Day Deliveries: visit Hermes Europe, and enter your tracking code when prompted.
If you have lost your tracking number, simply log in to your account, select the order, and click on the 'tracking number' link under the order summary box. You will be directed to HDNL or Hermes Europe where you can view the status of your order.
If you have any questions related to tracking your order please contact Customer Services.
INTERNATIONAL CUSTOMERS
If your tracking number begins with RML, unfortunately, we are unable to track these parcels at present. Most parcels will reach their destination within two weeks, however, some destinations may require additional time allowed for parcels to arrive.
If your tracking number begins with 1550, please click here to track your parcel.
If your tracking number begins with an E, please click here to track your parcel.
As most parcels will reach their destination within two weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
Please note any items from that are part of our concession brand collections can only be returned to our website. Stores will be unable to refund these items for you. These items are clearly marked on your dispatch note with an ‘**’ at the end of the product description.
How do I make a return?
Returns are simple and easy. If you are not completely happy with your purchase, you can return it free of charge within 14 days of receipt via the following three methods:
-At a convenient drop point, provided by Collect+ (UK Only)
-By post
-To your local Topman store (within 28 days of receipt)
For more information on the above returns methods, please click on the relevant tab above.
Returning goods bought as special offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
Returning faulty goods
If your item is faulty you can return it to us using the freepost returns label (UK Only) and process detailed in the returns page.
7 Day Cooling-Off Period
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.
Refunding the Delivery Charge
If we have made a mistake on an item sent to you or it is faulty or damaged we will refund the delivery charges you have paid to receive that item. We will also refund the delivery charges if you are cancelling your purchase within the seven day cooling off period.
Full details of the returns procedure will also be sent to you with your order.
Statutory Rights
Your statutory rights are not affected by our returns policy and you will have the benefit of them too.
Copyright © Topman
Arcadia Group Brands Limited trading as Topman
Registered in England
Company No. 1016191
Registered address: Colegrave House,
70 Berners Street,
London W1T 3NL
VAT No: GB169094336
For your convenience, UK customers can go to your nearest store in the UK, Please ensure that you take your dispatch note with you as your proof of purchase. You will also require the card that was used to purchase the order online. If you are not the cardholder for the order, they will need to be present at the time of return to store to accept the refund back onto their credit/debit card.
Alternatively, log in to your account and select 'Request a return' from the 'My Orders' section. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number. Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the freepost returns label. Peel off the prepaid label that comes with delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.
When returning any items using the freepost label, please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
If you would like to receive your refund more quickly, please take the items to be returned to your nearest store where the refund will be processed for you. Please click here to find your closest store.
You can log in to your account here.
UK Customers: Download a return label here.
Customers outside of the UK: Download a return label here.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number starting with the letters PA to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items. International customers will not receive a prepaid label and are required to return unwanted orders at their own cost.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund / credit from TOPMAN.COM. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
You can call Customer Care between 9am and 9pm (GMT/BST) on week days and between 8am and 7pm at the weekend (excluding UK bank holidays):
UK customers: 0844 984 0264 (calls charged at national rate)
Republic of Ireland customers: +44 870 606 9666 (calls charged at your standard international rate)
Australian customers: 1800 734 767 (toll free)
New Zealand: 0800 441 334 (toll free)
European customers (France, Germany, Spain, Sweden, Netherlands, Denmark, Italy, Austria, Belgium, Norway and Switzerland): 00800 5344 6666 (toll free)
Greece: 00800 441 3152 (toll free)
Finland: +44 0844 984 0264 (calls charged at your standard international rate)
Monaco: +44 844 984 0264 (calls charged at your standard international rate)
All other international customers: Please use our Contact Us form.
Note: Returns by post cannot be accepted without a valid Returns Authorisation Number. You will be unable to get a Returns Authorisation Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process Contact Us.
UK customers can also return their order via the Collect+ service. Collect+ has parcel drop points in 3500 local stores in the UK, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.
Go through the same process detailed in our 'Returns by post' section to obtain your returns number. Write this and your order number onto the label attached to the Collect+ leaflet inserted into your order. If you no longer have this leaflet, click here to print off a new Collect+ label.
Take your parcel to any of 3,500 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.
Please note: You cannot return a parcel via Collect+ to your local Topman store.
You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.
If you change your mind about anything you've ordered, simply return it using the return address label provided within 14 days of receipt and we will refund the cost of the returned items. Before you send it, be sure to log in to your account and select 'Request a return' from the 'My Account’ section of the website. Click the order number containing the items you want to return and follow the 'Create return' link next to the order number.
Please select the items you wish to send back to us with a reason for each. Once you click the 'Create Return' button you will be given a unique Returns Authorisation Number. Write this number along with your name and address in the areas provided on the returns label. Peel off the label that comes with the delivery, stick it to the parcel and post it to us so that we receive it within 14 days of delivery.
For a Returns Label Please Click Here
Returns are sent at your own cost, and we recommend sending by registered delivery so that the parcel can be tracked if it does not reach us. We take no responsibility for parcels that go missing and cannot offer a refund on items that do not reach us. Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.
In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor-made / customised products)
Order cancellations must be made in writing to Customer Services quoting your order number. In this case, we will provide a full refund but you must return the cancelled items to us. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.
Purchases of these brands from topman.comf can only be returned to the internet using the freepost returns label enclosed with the product. This does not affect your statutory rights.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy. (View the privacy policy).
Verified by Visa and Mastercard Securecode - Online Shopping Mage Safe
Topman.com is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
• Shop online with added security and peace of mind.
• Your personal password is linked to your card only, and not to your computer.
• This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at Topman.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
STUDENT DISCOUNT ONLINE
NUS Cardholders, NUS Extra Cardholders, UNiDAYS members and Irish Travel Cardholders receive 10% off Topman product with a valid UNiDays membership, NUS, NUS Extra or Irish Travel card. To redeem the discount enter your student card number at the checkout. Discount is not available on giftcards or store card payments. Topman reserve the right to terminate this discount without notice. Discount is only valid for UNiDAYS members, NUS, NUS Extra and Irish Travel cardholders and is non transferable.
STUDENT DISCOUNT INSTORE
Students receive 10% off Topman product with any valid student card. To redeem the discount please show a valid student card at the checkout. Discount is not available on giftcards or store card payments. Topman reserve the right to terminate this discount without notice. Topman reserves the right to not accept ID that they deem invalid or fraudulent.
New International Sites
As well as shipping to over 100 countries, we now have dedicated US, French and German sites! This means you can shop in your language and in your currency. Please make sure you’re shopping on the best site for you by selecting your shipping destination. Here’s some useful information to get you started:
Your account
If you already have a Topman.com account you’ll be able to log in using your existing username and password – it will be as though you’re logging in for the first time, so your account history will start from fresh. You can still access your old order information, but you’ll have to re-log in to the UK site to see them.
Delivery from our US site
All orders to the US are processed only through our US site.
Delivery from our French and German sites
All orders to the France and Germany will now be processed through the relevant site – orders from our UK site will no longer offer delivery to these countries.
Making a return
If you’re not totally happy with your pieces, simply log in to your account on the site you placed the order on, and click Request a Return. Remember, if you placed your order on the UK site before our French and German sites launched, you’ll need to log back in to your account on the UK site to process a return.
Find out all you need to know about Orders in our Frequently Asked Questions area here
Find our Terms and Conditions here
References in this Privacy Policy Statement to "we", "us" and "Topman" are to Arcadia Group Brands Limited (trading as Topman).
At Topman we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.
What information do we collect?
We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Topman. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
- All email messages and email newsletters will contain information on how you can unsubscribe; or
- Call our customer services division - see the "Contact Us" (contact us page) section; or
- Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Arcadia Group Brands Limited is a registered data controller under the Data Protection Act 1998 (the "Act"). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
What information do we share with others?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Topman. [We may pass your information onto Arcadia Group (USA) Limited, which operates our US retail stores, which will treat the information in a manner consistent with this Privacy Policy Statement, such as to accept returns for products purchased through the Website.] [Topshop and Topman only] We will not pass your information on to any other Arcadia Group companies or other third parties for marketing purposes unless you have agreed for us
to do so.
One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Cookies
A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalize your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.
Links to Third-Party Sites
In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.
Privacy of Children on Our Website
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.
Sale of assets
In the unlikely event that Topman or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
This website uses cookies to collect information.
What is a cookie?
Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld device when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org
Use of cookies on this website
Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details.
We use cookies on this website for the following main purposes:
• for technical purposes essential for the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products;
• to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website;
• to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns; and
• to enable us to fulfil our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website.
Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website. Please go to How To Manage Cookies section below for information on how to manage and disable cookies.
Our cookies
Below is a list of the main cookies that are set by us when you access this website and a description of what we use them for:
| Cookie Name | Cookie Purpose |
| userCountry, userCurrencySymbol, user Explicit, userLangId, userLanguage, userPreferredUrl, userprefs, userSalesCatalogId, userStoreId, viewed, WC_ACTIVE_POINTER, WC_AUTHENTICATION, WC_PERSISTENT, WC_SESSION_ESTABLISHED, WC_USERACTIVITY, SessionExists, ShowAlert, arc-33056-recently-viewed, JSESSIONID, mdr_browser | These cookies remember your preferences from previous visits, allow you to add to basket and store your shopping basket. The website wouldn't work for you without them. |
| _utma, _utmb, _utmc, _utmz |
These cookies enable Google Analytics software. It helps us take and analyse visitor information such as browser usage and new visitor numbers. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established. |
| _#env, _#lps, _#sess, _#srchist, _#tsa, _#uid, _#vdf |
We work with DC Storm to help make our marketing campaigns more relevant. DC Storm cookies are used to help us see which marketing campaigns you click on and interact with. The data taken does not contain personal details from which your individual identity can be established. |
| _qsst, _qst, _qubitTracker cookies, _qPageNum_*name of brand* |
These cookies enable Qubit analytics software. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows personal details from which your individual identity can be established. |
| peerius_ct, peerius_rid, peerius_sess, peerius_user |
These cookies enable Peerius software. This software allows us to make recommendations of products that we think might be of interest to you, based on what you and other visitors have viewed. |
| s_cc, s_sq, s_vi |
These cookies enable SiteCatalyst analytics software, supplied by Adobe. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. |
| s_campaign, s_ev20, _#tsa |
These cookies show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. |
Flash cookies
We may display video content on topman.com using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.
Third party cookies
Some cookies may be set by third parties when you visit this website. These third parties may be suppliers who partner with us to deliver our website, companies that participate with us in affiliate marketing programmes and other third parties. These cookies are controlled by the third parties, so please check the third-party websites for more information about these cookies and how to manage them. These third party cookies do not collect personal data from which the third party would be able to identify individual customers.
Some of our third party partners that may set cookies on this website include:
| Business Partner | Cookie Purpose |
| Struq |
Struq uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.struq.com/consumer-opt-out/index.php.
|
| Criteo | Criteo uses cookies to provide you with personalised adverts when you visit other selected websites. We would like to continue to display content that's relevant to you; however, you can choose to opt out of this type of advertising permanently by visiting http://www.criteo.com/us/privacy-policy Please note though, that if you delete your cookies too, we'll no longer know that you've opted out, so the banners from Struq will reappear when you visit other selected websites. |
| ecustomeropinions.com |
In order to provide you with a better service, occasionally we'll ask if you'd like to complete a survey. This cookie's sole purpose is to remember if we've asked you to do so recently, and it contains no personal information. |
| Awin1, Commission Junction, Linkshare, Zanox | These cookies are only set if you get to the confirmation page after checkout. It is used to track whether we then owe any money as a commission to a site (affiliate) which has referred business to us. |
Social buttons If you 'share' topman.com content with friends through social networks – such as Facebook, Google and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Flash cookies
We may display video content on topman.com using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.
How to manage cookies
You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided further information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.
Checking which browser you use
If you are using a PC - go to 'Help' and select the 'About' option
If you are using a Mac - click on the Apple menu within the browser and select the 'About' option
Once you know which brower you are using, follow the instructions below to check if you have cookies enabled on your computer:
Checking cookies - PCs
Microsoft Internet Explorer 6,7,8
- Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab
- Ensure that your Privacy level is set to Medium or below to enable cookies
Mozilla Firefox
- Go to 'Tools' and select Options
- Click the Privacy icon
- Click on Cookies and choose 'allow sites to set cookies'
Google Chrome
- Go to 'Tools' and select Options
- Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section
- Choose 'Allow local data to be set'
Checking cookies – Macs
Safari on OSX
- Click 'Safari' and select 'Preferences'
- Click 'Security' then 'Accept cookies'
Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' and select 'Preferences'
- Find ‘Cookies’ under 'Privacy & Security'
- Select 'Enable cookies for the originating web site only'
Microsoft Internet Explorer on OSX
- Click 'Explorer' and select 'Preferences'
- Find 'Cookies' under ‘Receiving Files’
- Select 'Never Ask'
Opera
- Click 'Menu' and select 'Settings'
- Select 'Preferences' and then 'Advanced'
- Select 'Accept cookies'
If you are not happy with the way that we use cookies then you should delete Topman cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Got a question, query or not happy for whatever reason with Topman? Then speak to us...we value your feedback and want you to be happy!
Click here and get in contact now...we're waiting to help!
Important Numbers:
UK customers: 0844 984 0265 (calls charged at national rate) between 9am and 9pm seven days a week (excluding bank holidays).
AUSTRALIA customers: 1800 734 767 (toll free)
REPUBLIC OF IRELAND customers: +44 870 606 9666 (calls charged at national rate)
USA customers: 1866 853 8559 (toll free)
European Customers: +44 844 984 0264
If your query is regarding a store then please contact Retail Customer Services on: 0845 121 4519.
The opening hours are: Monday to Friday, 9am - 6.30pm, Saturdays 9am - 5.30 and Sundays and 10am - 4pm (excluding bank holidays).